User review process
Project UX design
Medium Digital
Client Kabuk
Internet startup Kabuk needed to build out a review system that allowed for client flagging, review editing and presentation on the clients profile page. A series of user experience diagrams were created—breaking down processes and scenarios. The digrams were sent to the Lead Programmer for build.
UX Design Jeffrey Turford
Scenario 1a
User creates a review. User is prompted to review upon login
Scenario 2
User reviews Their previous Reviews and are shown outstanding reviews
Scenario 2b
Upon user clicking ‘outstanding reviews’ the user is brought to their past appointments page with the option to review
Scenario 2c
Upon user clicking ‘Edit Review’ the user is brought to Their review page page with initialized review expanded.
Scenario 3
User Edits a previous Review
Scenario 4
Practitioner Views Reviews about themselves and Flags a comment for Review
Scenario 4b
Practitioner is prompted to confirm their flagged comment and submit ancillary information for administration.
Scenario 4c
Practitioner’s Flagged review is now being reviewed by administration and is now inactive on the website.
Scenario 5
Practitioner Evaluates whether or not to list reviews on their profile page
Scenario 5b
Practitioner previews their profile page with review parameters.
Scenario 6
User clicks through to see the ‘2 Reviews’ from practitioner profile page.
